Refund Policy

Last updated: 07/18/2024

Dear Customers,

Thank you for your interest in our products. Your decision is highly appreciated! Please read through the terms and conditions of sale to ensure a good working relationship.

Orders and Pricing

Note: All our products are handmade, one piece at a time, by highly skilled weavers in our workshop. Any irregularities, color variances, or imperfections in our products should not be considered flaws but rather a confirmation of this artisanal process. Please contact us if you wish to confirm or view our product details.

• All prices include labor and materials.
• Lead time for orders is 14-35 days, depending on the size of the order.
• Prices do not include delivery fees.
• Please place orders in writing and specify any special instructions.
• All new products come with a 2-year warranty (this applies only to new products, not repairs).

Payment Terms

• A 50% deposit is required upon placement of the order, with the balance to be paid prior to collection/delivery.
• No orders can be processed until the deposit is received.

Cancellation: For any orders that have been processed, Unique Crafts & Outdoor Furniture reserves the right to charge a 30% fee of the total amount billed. In cases where the customer is found not at fault and is entitled to a refund, the process will take up to 7 working days.

Returns and Refunds

We want you to be satisfied with your order from Unique Crafts & Outdoor Furniture. If you have any issues with your purchase, please contact us immediately so that we can resolve the problem.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

1. You must request a refund within 14 days of the original purchase.
2. The product or service must be in its original condition.
3. The product or service must not have been used or consumed.
4. You must provide a valid proof of purchase.

Refund Process

If you meet the eligibility criteria, please follow these steps to request a refund:

1. Contact our customer support team at sales@uniquecraftsoutdoor.com or +27 76 800 0515 to initiate the refund process.
2. Provide the following information:
   • Your name
   • Contact information
   • Order number/Invoice number
   • Reason for the refund request
3. Our customer support team will review your request and provide further instructions.
4. If your refund is approved, it will be processed within 7 business days.

Refund Methods

Refunds will be issued using the same method of payment that was used for the original purchase. If the original payment method is no longer available (e.g., credit card expired), we may issue the refund through an alternative method.

Non-Refundable Items

The following items are generally non-refundable:

• Products after they have been Used.
• Gift cards
• Custom-made or personalized products.
• Services that have already been rendered.

Shipping Costs

Shipping costs, if applicable, are generally non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@uniquecraftsoutdoor.com.

By visiting this page, you acknowledge that you have read and understood these Terms and Conditions , Refund Policy, and agree to be bound by them.

Thank you for your cooperation.

Best regards,

Sales Team

Unique Crafts & Outdoor Furniture